Shipping Policy
WHEN WILL MY ORDER SHIP OUT ?
All orders are processed and dispatched within 1-3 business days, followed by the shipping times displayed Below.
HOW LONG DOES SHIPPING TAKE ?
This also depends on your location and local post office. If you have not received your order within this time period, please contact us and include your order number. Our amazing 24/7 customer support will be happy to help!
All European Countries
• 6-12 business days
United States
• 8-12 business days
Canada
• 8-14 business days
Australia
• 8-12 business days
United Kingdom
• 8-13 business days
New Zealand
• 7-11 business days
Rest of the world
• 8-16 business days
TRACKING YOUR ORDER ?
After your order has dispatched, you will receive an e-mail notification with the shipping details and tracking number.
Please allow 24/ 48 hours for the tracking information to show on the tracking website.
Please track your packages. The Bestipet is not responsible for lost or stolen shipments. Packages may be left at your front door by the postal courier if no one is at home to receive it. Once the postal courier delivered your package, we have no control over it.
If your order has been returned due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order.
Change of address ?
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at bestipet.customerservice@gmail.com or come to our store.
Parcels damaged in transit ?
If you find a parcel is damaged in-transit, please get in touch with our customer service For next step.
* Please ensure that you choose the correct items in your order, as they cannot be canceled or stopped during transit. If you receive your order and decide not to keep it or a part of it, you can return it within 30 days, following our return policy.