Refund Policy

 

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 30 days after purchase

Returned products must be in like-new condition and in the original box and/or packaging.

 If applicable: 1. To be eligible to claim a refund, you must have purchased products from www.bestipet.com.

2. Please send our customer support at  bestipet.customerservice@gmail.com an email with the subject header "30-Day Money-Back Guarantee", sharing your review and money-back request.

3. Once approved, return the product(s) via a trackable mail service to our return address provided by our customer care representative.

4. Incomplete, indecipherable or illegible claims will be deemed invalid.

Our returns are always free (we do not charge you a restocking fee), but you do have to pay for your own label to return the item to us. We do not provide a label for you. Real postage costs for the sending and return of our product(s) are the full responsibility of the Claimant and will not be refunded.

5. Once returned, the full order amount (excluding shipping fees) is available to be refunded.

 

Refunds usually take 1-5 business days after we received and processed the returned items. However, this can extend up to 7 business days depending on the payment method used.

If you have not received a refund within the specified time period, please contact our support and provide your order details, such as:

- Item name

- order number

- shipping address

- Date of return